How do I know my size?
Please select your normal US shoe size.
Our men's and women's shoes are produced using a standard width. Athletic shoes and sneaker brands tend to vary widely with their sizing, so we ask that you use your normal non-athletic shoe size as a reference. Please refer to the "Size & Fit" section of our product pages for all product-specific information.
If you prefer to have your fit questions answered by someone on our team, please e-mail help@jackerwin.com.
What are some tips for maintenance and care?
Shoe Polish/Conditioner: Full grain leather shoes should be conditioned on a regular basis to keep the leather well moisturized.
To maximize the leather's life and bring out its shine, select an all-natural, cream polish. We recommend avoiding wax-based polish which can suffocate the leather and cause cracking over time.
If you have questions on how to care for our suedes, nubucks and tumbled leathers please email help@jackerwin.com.
Shoe Trees: After daily wear, wooden (not plastic) shoe trees should be inserted into your shoes to absorb excess moisture and preserve their shape.
Shoe Horn: We recommend using a shoe horn to put on your shoes, as it helps to preserve the back counter and overall structure of your shoes.
How long will it take to get my Jack Erwins?
Once your order is placed, our fulfillment team prepares it for carrier pickup within 1-2 business days. During peak seasons or high-volume periods, this timeframe may be longer.
Once your order is ready for pick-up, you will receive an email confirmation with your tracking link. The shipping time begins once the carrier has picked up the package as reflected on the tracking! Keep in mind, we don’t fulfill or ship orders on weekends or U.S. holidays.
Not quick enough? We offer expedited shipping options, which are quoted directly at checkout.
Just a heads-up: our fulfillment time applies to orders with Express and Expedited shipping as well, and things can take a little longer during holidays or big sales.
What is your return policy?
Domestic Exchanges & Returns (excludes Alaska, Hawaii, and U.S. territories):
We want you to love your Jack Erwin order. If something isn’t quite right, we offer returns and exchanges within 14 days of delivery for unworn and unaltered items.
Please use a soft surface such as a rug or carpet to try on your shoes, as the soles will easily scratch if you walk on hardwood or concrete floors. Shoes with scuffed soles cannot be returned for a refund. If your shoes are sent back with creased leather, a $50 damage fee will be deducted from the refund.
EXTENDED HOLIDAY EXCHANGES
Orders placed between November 25th and December 31st will have an extended exchange window for the holidays. After the regular 14-day return window has ended, orders will not be eligible for a refund but can be exchanged or returned for store credit until January 11th, 2026.
A $14 shipping and processing fee will apply to all returns/exchanges.
You can waive this fee by opting into Checkout+ for $7.98 at the time of purchase.
Opting into Checkout+ provides free returns and exchanges and also includes order protection to cover your order in the event of a missing, stolen, or damaged package.
We require photo uploads for all return and exchange requests. This helps improve our quality control and ensures that all of our customers receive products in excellent condition. We review requests daily on business days, and once approved, you will receive an email with your return label.
EXCHANGES
We offer one exchange per order for eligible items, and customers can choose between a standard and instant exchange. With a standard exchange, your new item will ship once the original item is returned back to us. With an instant exchange, your new order will be created immediately after putting down a $1 refundable deposit. For both exchange options, a return label is provided. Please note for standard exchanges, the new item is not reserved until your return is delivered, and the new exchange order is created.
FINAL SALE ITEMS
Please note final sale items cannot be returned or exchanged.
RETURN & EXCHANGE CONDITIONS
All products must be returned with their original packaging, and with the return label provided by Jack Erwin in order to be processed. Original shipping costs are non-refundable. Store credit is unable to be converted into a refund once issued. We reserve the right to refuse your return or change the return fee if the product shows signs of wear, has been altered in any way, or if your account has been flagged for return abuse.
International Returns
Returns & Exchanges
We don't provide return labels for international shipments. To return your order, please ship the package to the address below within 14 days. We recommend keeping track of your shipping number and monitoring the package's journey, as we won't have visibility into the shipment once it leaves your hands and can't be held responsible for packages that go missing along the way.
Jack Erwin Returns
12864 NW S River Dr
Medley, FL
33178
What happens when you sell out?
We introduce a seasonal collection two times per year and periodically restock best-sellers.
Note: We are unable to guarantee which styles will be carried over to the following seasons, so be sure to grab what you like when it’s available!
Sign up for our mailing list to receive up-to-date information on new product releases and restocks. If you prefer to have your questions answered by someone on our team, please e-mail help@jackerwin.com.
Do you have a warranty?
We have a 6-month warranty for damage caused by a manufacturing defect, not including regular wear-and-tear.
Can I cancel or change my order?
Please be advised cancellations are not guaranteed but can be requested if the order has not yet been processed.
We are unable to make edits to orders other than changing the shipping address. Please note we can request to change the shipping address if the order has not yet been processed, but this is not guaranteed.
For any requests to cancel or change an order, please contact our customer service team as soon as possible.
I live outside the United States. Can I still get a pair of Jack Erwins?
Yes, we now ship internationally!
International Shipments are shipped via FedEx, UPS, or DHL depending on destination. Delivery times vary depending on the destination country, but 5-10 business days is typical. Shipping rates shown on the website do not include local duties or taxes, except when shipping to Canada in which case duties are included.
International Shipping Rates
International shipping rates will be a flat fee of $59. GST of 5% will be added to all orders shipping to Canada. Prices & shipping rates to do not include duties or import taxes. Please determine locally what charges may apply as they will be collected by the appropriate local authority.
Expedited International Delivery
Prices for Expedited International Deliver vary depending on the destination. Packages arrive within 7 business days, provided order is placed before 1 PM (ET). Not available for items shipping to PO Boxes and APO/FPO addresses.
Duties & Import Taxes (Outside of the US & Canada)
Prices & shipping rates to do not include duties or import taxes. Please determine locally what charges may apply as they will be collected by the appropriate local authority.
Exceptions: CANADA - Shipments to CANADA do not pay duties, only GST as appropriate.
Sales Tax, VAT, GST (Canada)
GST of 5% will be added to all orders shipping to Canada.
Questions? Please e-mail us at help@jackerwin.com.