How do I know my size?
Please Select your normal US shoe size.
- Our Shoes are cut true to size
- Our Shoes are a Standard D Width
Note on Ernie and Ralph Driving Loafers:
- Our driving loafers are cut in full sizes only. If you are in-between sizes, select ½ size down.
What type of construction do you use?
Our Foster Collection is Blake constructed, a technique named after its inventor, Lyman Reed Blake dating back to 1858. Blake construction is a very popular construction method used to produce many of the world’s finest men’s dress shoes. The process entails mounting the upper to the sole using a "right through" stitch which directly connects the sole to the upper and the insole – offering improved flexibility, a short break-in time, and a sleek look.
Our Sullivan Collection is constructed using the Goodyear welting process. Goodyear construction is prized by shoe aficianados the world over due to its intensive process of attaching the upper to the outsole. During this process, the leather upper is shaped over the last and fastened to the inner sole via a material strip known as a welt. The welt forms a cavity, which is then filled with a cork material. The outsole is then stitched directly to the Welt. The whole process is done by hand and offers serious durability with a hearty, substantial look.
What are some tips for maintenance and care?
Shoe Horn: Shoe horns are always recommended as they help to preserve the back counter and overall structure of your shoe.
Shoe Trees: Shoe trees should be inserted after each wear. A good wooden shoe tree will reduce moisture and maintain the condition and shape of your shoe for years to come.
Polishing: Shoes should be conditioned and polished on a regular basis to keep the leather supple and well moisturized.
Resoling: All Jack Erwin shoes (with the exception of the Ernie and Ralph Driving Loafers) can be resoled. We suggest finding a good cobbler and sticking with him/her.
How long will it take to get my Jack Erwins?
All orders will be shipped free via FedEx SmartPost and should be at your door within 7-10 business days after they’ve shipped.
Not quick enough? We offer expedited shipping quoted directly at checkout.
What is your return policy?
If you are not 100% happy, you can return your shoes for a full refund, so long as:
- The return is requested within 21 days of the original shipping date.
- The returned shoes are unworn, in the state you received them and in the original packaging. (Please try shoes on a carpeted or similar surface to avoid scratches).
- If the return is requested after 21 days, we will issue you a store credit.
Return shipping is always free. Please contact us at email@example.com and be sure to include your order number. We will respond to return requests right away with a prepaid return label.
We will notify you via email once your returned items have been received and inspected by our warehouse. If the items meet the return criteria specified above, your Credit Card will be refunded automatically within 5 business days of receipt.
What happens when you sell out?
Each shoe is handmade in small batches. Our factories are hard at work reproducing current styles and creating new products.
We will keep you updated via email regarding back orders and new product offerings.
What is your exchange policy?
We do not offer exchanges. Because our shoes are produced in small batches, we can't guarantee that your desired exchange will be in stock. We suggest you place your new order separately and return the item in your possession for a full refund.
Please remember shipping is always free!
I live outside the United States. Can I still get a pair of Jack Erwins?
We do not currently ship outside of the 48 contiguous states but will let you know as soon as we expand our reach.